Annual Reports

JOBS

Positions Available:

Weekend Relief Manager

Location: Tulsa, OK
Position Type: Non-Exempt
Position reports to: House Manager
Travel required: No

Position Summary

In the absence of the resident manager, the weekend relief resident manager is responsible for the Ronald McDonald House management operations. This position handles the well-being of resident families, provides adequate oversight of the physical structure and contents of the House and manages any emergencies that might arise. This person reports to duty at 5:00 p.m. on Friday and is available until the Resident Manager arrives on duty at 5:00 p.m. on Sunday.

Job Requirements (included physical requirements if applicable) 

Ability to interpret, summarize and prepare information for management review, such as Incident Reports, Daily Room Guide and any other information that needs to be reported to the House Manager or Executive Director. Work effectively with volunteers to promote an atmosphere of warmth and understanding among families. Follow established emergency protocols and apply appropriate crisis management with independent judgment as necessary. Manage the House’s regular operations including but not limited to:

  • Registration of guest and room assignments.
  • Welcome and orientation of guest to the House covering policies and procedures.
  • Collection and recording of guest donations.
  • Monitor residents’ behavior and manage issues as necessary.
  • Report resident grievances to Executive Director.
  • Supervision of guest check-out.
  • Conduct House Tours.
  • Be sensitive to families in difficult or crisis periods.
  • Maintain confidentiality of all personal and/or protected health information regarding House guest and/or related parties.
  • Open the House on scheduled weekend duty.
  • Communicate effectively with hospital staff.
  • All other duties assigned by management.

Housekeeping

  • Oversees housekeeping to make sure rooms are cleaned to RMHC standards.
  • Informs House Manager or Facility Manager of any needed facility repairs.
  • In the absence of the housekeeper, keeps kitchen clean and hallways mopped.
  • Does laundry as needed.

Physical Demands

  • While performing the duties of this job, the employee is frequently require to sit, talk and hear. The employee is occasionally require to walk, use hands and fingers to fee, handle, or operate objects, tools, or controls and reach with the hands or arms.
  • The employee must occasionally lift and/or more up to 30 pounds.
  • Specific vision abilities required by this job include near and far acuity, color vision, depth perception and ability to adjust focus.

Qualifications/Skills

  • Time Management; the ability to organize and manage multiple priorities.
  • Requires effective oral and written communication skills
  • Requires excellent communication and customer service skills.
  • Demonstrated interest in and appreciation work the work of non-profit organizations and their role in the community.

Education Requirements

  • Five-10 years of work experience.
  • High School diploma, some college preferred

Email contact@rmhctulsa.org with your resume.